Terms of Service

Last updated: June 2026  ·  Smart Business Labs, United Kingdom

1. About Us

Smart Business Labs ("SBL", "we", "us", "our") is the trading name of Vladislavs Saperins, a self-employed sole trader based in the United Kingdom, providing AI-powered systems, automations, and integrations for businesses.

Contact: inquiries@smartbusinesslabs.co.uk

2. Services

SBL provides services including but not limited to:

• AI chatbot design and deployment (WhatsApp, Instagram, Facebook, web)
• Business process automation (via Make.com, n8n, Zapier, and similar platforms)
• Booking and scheduling system integrations
• Lead capture and client lifecycle automation
• AI-powered virtual receptionist systems
• Consultancy and strategy on AI integration

The specific scope of services for each engagement is defined in a separate Project Agreement or Statement of Work (SOW) agreed in writing between SBL and the client.

3. Quotes, Fees & Payment

• All quotes are valid for 14 days from the date of issue
• A 50% deposit is required before any project work commences
• The remaining balance is due upon project completion or as specified in the SOW
• All fees are quoted in GBP (£) and are exclusive of VAT unless stated otherwise
• Payment terms are net 7 days from invoice date unless otherwise agreed
• Late payments may incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts Act 1998
• Ongoing retainer or maintenance fees are billed monthly in advance

4. Intellectual Property

• Upon receipt of full payment, the client owns all custom code, configurations, and deliverables created specifically for their project
• SBL retains ownership of any pre-existing tools, frameworks, templates, methodologies, and proprietary systems used in the delivery of services
• SBL reserves the right to reference the project as part of our portfolio (without disclosing confidential details) unless the client requests otherwise in writing
• Third-party platforms (Make.com, Claude API, Google, etc.) are subject to their own terms and licences

5. Client Responsibilities

The client agrees to:

• Provide accurate, complete, and timely information required for project delivery
• Ensure they hold all necessary rights and permissions for any content, data, or materials provided to SBL
• Obtain any required licences for third-party platforms (WhatsApp Business API, Meta Business, etc.)
• Comply with all applicable laws, including data protection legislation (UK GDPR), in their use of AI systems built by SBL
• Not use SBL-built systems for any unlawful, deceptive, or harmful purposes
• Maintain their own backups of data and system configurations

6. Limitation of Liability

• SBL's total liability to the client for any claim arising from our services shall not exceed the total fees paid by the client in the 12 months preceding the claim
• SBL is not liable for: loss of profits, loss of business, loss of revenue, loss of data, indirect or consequential losses of any kind
• SBL is not liable for failures, downtime, or changes to third-party platforms (WhatsApp, Meta, Google, Make.com, Anthropic, etc.) that affect the operation of systems we have built
• SBL is not liable for the actions or inactions of end-users interacting with AI systems we build
• AI systems can make errors. SBL does not warrant that any AI-powered system will be error-free, uninterrupted, or produce outcomes that meet every business objective
• SBL is not responsible for regulatory penalties, fines, or legal consequences arising from the client's failure to comply with applicable laws in their use of our systems

Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

7. No Guarantee of Results

While we use best efforts to build effective systems, SBL makes no guarantee of specific business outcomes, including but not limited to: increased revenue, number of leads, booking rates, or customer satisfaction metrics. Results depend on many factors outside our control including the client's own operations, market conditions, and third-party platform performance.

8. Confidentiality

Both parties agree to keep confidential any proprietary information, business data, or trade secrets disclosed during the engagement. This obligation survives termination of the agreement for a period of 3 years. This does not apply to information that is publicly available or required to be disclosed by law.

9. Cancellation & Termination

• Either party may terminate a project by giving 14 days' written notice
• Upon cancellation, the client is liable for all work completed to date. The deposit is non-refundable
• If the client cancels after 50% of work is complete, the full project fee becomes payable
• SBL reserves the right to immediately terminate any engagement if the client breaches these Terms, fails to pay, or engages in unlawful conduct
• Ongoing monthly retainers may be cancelled with 30 days' notice

10. Data Protection

Both parties will comply with all applicable data protection legislation including UK GDPR. Where SBL processes personal data on behalf of the client as a data processor, a separate Data Processing Agreement (DPA) will be entered into. Please refer to our Privacy Policy for full details of how we handle personal data.

11. Force Majeure

SBL shall not be in breach of these Terms or liable for any delay or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to: acts of God, pandemic, government action, third-party platform outages, or internet infrastructure failures.

12. Disputes

In the event of a dispute, both parties agree to first attempt resolution through good faith negotiation. If unresolved within 30 days, either party may refer the matter to mediation before pursuing legal action. These Terms are governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

SBL may update these Terms from time to time. Active clients will be notified of material changes with at least 14 days' notice. Continued use of our services after that date constitutes acceptance of the updated Terms.

14. Entire Agreement

These Terms of Service, together with any Project Agreement or Statement of Work signed by both parties, constitute the entire agreement between SBL and the client and supersede all prior discussions, representations, or agreements.

15. Contact

Smart Business Labs (trading name of Vladislavs Saperins, sole trader)
14 Avocet Close, Rugby, CV23 0WU, United Kingdom
inquiries@smartbusinesslabs.co.uk