Terms of Service

These Terms of Service ("Terms") govern the use of the website smartbusinesslabs.co.uk and the provision of services by Vladislavs Saperins, trading as Smart Business Labs ("SBL", "we", "us"), England, United Kingdom.

1. Services

SBL designs, builds and maintains AI and automation solutions for businesses, including AI chat assistants, WhatsApp and social media automation, workflow automation (e.g. Make.com), and AI agents. The specific scope, deliverables, timeline and price for each project are defined in a written proposal or statement of work ("SOW") agreed by both parties. In case of conflict, the SOW prevails over these Terms.

2. Quotes, payment and retainers

• Quotes are valid for 30 days unless stated otherwise.
• Project work requires a 50% deposit before work begins; the balance is due on delivery, before handover of credentials and final assets. Deposits are non-refundable once work has commenced, except where we fail to deliver the agreed scope.
• Monthly retainers (maintenance, hosting of automations, support) are billed in advance and renew monthly until cancelled by either party with 30 days' written notice.
• Invoices are payable within 7 days. We may charge statutory interest and compensation on late B2B payments under the Late Payment of Commercial Debts (Interest) Act 1998.

3. Client responsibilities

• Provide timely access to accounts, systems and information reasonably needed for the project;
• Ensure you have the right to give us access to any platform or data involved;
• Review and accept deliverables within 7 days of handover — deliverables are deemed accepted if no written objections are raised in that period;
• Maintain your own subscriptions to third-party platforms (e.g. Make.com, Meta, Anthropic) unless the SOW states otherwise.

4. Third-party platforms and AI

• Our solutions rely on third-party services (Make.com, Anthropic, Meta/WhatsApp, Google and others). We are not responsible for outages, pricing changes, API changes or policy decisions of those providers, though we will use reasonable efforts to adapt affected solutions under an active retainer.
• AI-generated output can be inaccurate. Solutions are delivered with the safeguards agreed in the SOW; you are responsible for how AI output is used in your business and for compliance of your customer communications with applicable law.

5. Intellectual property

• On receipt of full payment, you own the project-specific deliverables built for you (workflows, prompts, configurations, content).
• We retain ownership of our pre-existing tools, templates, know-how and generic components, and grant you a perpetual, non-exclusive licence to use them within your deliverables.
• We may reference the project and non-confidential results in our portfolio and marketing unless you request otherwise in writing.

6. Confidentiality

Each party will keep the other's non-public business information confidential and use it only for the project. This obligation survives the end of the engagement. Credentials shared with us are handled as described in our Privacy Policy.

7. Data protection

Where we process personal data on your behalf as part of a service, we do so as your processor under a Data Processing Agreement, available on request, in accordance with UK GDPR. Our ICO registration number is ZC179963.

8. Warranties

We warrant that services will be performed with reasonable skill and care. We do not warrant specific business outcomes (revenue, lead volume, response rates), uninterrupted operation of solutions dependent on third-party platforms, or the accuracy of AI-generated output. Defects in delivered work reported within 30 days of acceptance will be corrected at no charge.

9. Liability

Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under English law. Subject to that:

• neither party is liable for indirect or consequential loss, loss of profit, revenue, data or goodwill;
• our total aggregate liability arising out of or in connection with an engagement is limited to the fees paid by you to SBL under that engagement in the 12 months preceding the claim.

10. Termination

Either party may terminate an engagement for material breach not remedied within 14 days of written notice. On termination, you pay for work completed to date; we hand over completed deliverables covered by payments received and return or delete your credentials and data as instructed.

11. Website use

Content on this website is provided for general information about our services and is not legal, financial or professional advice. You may not scrape, copy or reuse website content or branding without permission.

12. General

These Terms and any SOW form the entire agreement between the parties in relation to an engagement. Neither party is liable for failure caused by events beyond its reasonable control. If any provision is found unenforceable, the remainder stays in effect. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

13. Contact

Vladislavs Saperins trading as Smart Business Labs, England, United Kingdom
Email: inquiries@smartbusinesslabs.co.uk